SERVICES
Making transformation a reality...
Telecom OSS/BSS Services
Our Service Offerings cover:
- Customer & Partner Interface Processes
- Cutomer Care Processes:
- Sales & Order Handling
- Problem Handling
- Customer QoS Management
- Invoicing & Collections
- Credit Control
- Service Development & Operations Processes
- Service Planning & Development
- Service Configuration
- Service Problem Management
- Service Quality Management
- Rating & Discounting
- Network & Systems Management Processes
- Switch Provisioning
- Network & Information Technology Interface
- Network Inventory Management
- Skills
- Billing/Mediation : Oracle CBRM, Kenan Arbor, Convergys Infinys, Cerillion
- EAI: BizTALK, Netweaver, Web Method
- Process Mapping : eToM using ARIS Toolset
Solution Optimization Services
This practice focuses on Companies who have already implemented ERP, CRM, SCM and BI systems, and are now strugging with the value deficit - compared to their Biz Case expectations.
ORB offers technology and package independent assessment and turnaround services, to ensure ROI on the investments made, in the following areas:
- Enterprise Resource Planning
- Supply Chain Management
- Business Intelligence
- Enterprise Application Integration
- Technology Assessment and Optimization
- E Government Services
We have executed multiple projects in the Enterprise Application space and have consultants with SAP domain expertise in ECC6.0, Supply Chain Management, Business Intelligence and CRM.We also have skills in PeopleSoft, Clarify, Siebel , Microsoft Dynamics
Learn MoreStrategic & Process Consulting
ORB was started by a team of highly experienced Consultants with deep domain expertise, exposure to stable and emerging technologies and experience in global multinational consulting.
ORB helps companies in a variety of Industries optimize their Process Architecture, redesign their Technology roadmaps, mordernize their Enterprise Integration Architecture and build tailored solutions that will help them achieve sustained growth
Our Services focus on:
- Margins and Growth
- Customer expectations, retention and loyalty
- Technology assimilation and Roadmaps
- Organization Structures & Processes
- People, Skills & Motivation
- Measurement / Leadership & Training
We help clients choose where to focus in order to get the most effective business boost and then find the quickest route to success.
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