Telecom OSS/BSS Services

ORB runs a Boutique Telecommunications Practice in the OSS/BSS space. Our experienced Consultants bring to bear domain expertise, process knowledge, software application know-how and the required tools, within a framework that ensures customers get the best returns out of their software and infrastructure investments. ORB's Telecommunications Services span:

Service Development and Operations processes

  • Service Planning and Development
  • Service Configuration
  • Service Problem & Quality Management
  • Rating and Discounting, Billing & Collections
  • Resource Management - Applications & Network
  • Wireless/ISP Service Fulfilment processes

Customer Care Processes

  • Sales, Marketing and Campaign management
  • Order Processing and handling
  • Problem / Trouble Ticket Handling
  • Customer QoS / SLA Management
  • Billing Integration with back end Financial Systems
  • Web Self-Help, Payment Gateway & Satisfaction monitoring

Customer & Partner Interface Management processes

  • Customer & Partner Relationship Management
  • Customer Care and Self help on Web Services
  • Content Management
  • On line Payments and Payment gateway management
  • Supplier/Dealer Relationship Management
  • Churn management through Business Intelligence Tools

Enterprise Management

  • ERP Services - Financials, Asset Management, Procurement, HR
  • Technology Roadmaps
  • Data Warehousing & Business Intelligence Dashboards
  • Revenue Assurance
  • IFRS Conversion for Revenue Recognition
  • For details read below...

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